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komercijala@kepo.rs Pellet Boiler Dealers

Pellet Boilers – Frequently Asked Questions

Here you can find the FAQ about our pellet boilers answered. In case your question is not answered, please contact our representative.

1. Where are Kepo pellet boilers manufactured?

Kepo pellet boilers are made in our company based in Kosjerić, Serbia. The boilers are made of 3-5mm thick boilerplate produced by Železara Smederevo. Accessories are imported from Italy, Great Britain and Switzerland.

2. Do I need accessories to put the boiler into operation?

The pellet boiler comprises all elements necessary for its installation into the central heating system: filling and emptying valves, safety valve, expansion tank, and water pump. If you wish to extend the 2-year boiler warranty to 5 years, a mixing valve with thermo head 40-70°C must be installed to ensure a much longer service life of the boiler. It is necessary to purchase flue pipes attested for pellet boilers and stoves in order to connect the boiler to the chimney.

3. How safe is it to use the boiler?

The boiler has multiple protections against overheating. The first level of protection is electronics that do not allow the water temperature to exceed 85°C. A safety thermostat, which interrupts feeding of pellets when the boiler is nearing the critical temperature, is the second level of protection. In addition, the thermostat does not allow overheating of the boiler, but reports the error and shuts the boiler down.

The electronics do not allow the system pressure level higher than 2.5bar nor lower than 0.6bar. They report the error and shut down the boiler in both cases.

If for some reason the electronics fail, the boiler has a safety valve which drains water from the system, thus relieving pressure to 3bar.

The boiler also has a safety pressure switch vacuum. Its role is to discontinue pellet feeding, prevent the possibility of smoke from penetrating out of the system, report the error and shut down the boiler in the event of a flue pipe clogging or poor gas flow through the chimney.

The boiler has a mechanical valve which reduces pressure in case it gets excessive in the combustion chamber, thus preventing any problems in the future operation of the boiler.

4. What types of boilers do you have in your offer?

Kepo offers two series of boilers: AC (automatic cleaning of the burner) and MC (manual cleaning of the burner), with 15, 20, 25, and 35kW power.

5. Does the boiler operation require a fresh air supply?

The Kepo pellet boiler is a major oxygen consumer. It is therefore necessary to provide a sufficient supply of fresh air.

It is necessary to make an air vent of at least 100cm² in the lower part of the boiler room.

It is advisable to make an air vent in the upper part of the room as well.

6. Do I need a chimney?

It is necessary to connect the boiler to an insulated chimney, 3m minimum height and ø130mm minimum diameter.

In its production program, Kepo has mountable, insulated inox chimneys. Contact us for further information on the chimneys.

You must not in any way convey flue gasses via uninsulated flue pipes from the outside of the wall or outside of the insulated area, as this will cause condensation and interfere with boiler operation and transmission of flue gasses.

7. Does the boiler have an automatic operation mode?

Yes, the boiler has the automatic operation mode that can be set in two ways: through automatic boiler control or via room thermostat.

8. What is the pellet tank volume?

  • AC/MC 15 – 40kg
  • AC/MC 20 – 62kg
  • AC/MC 20 – 75kg
  • AC/MC 25 – 120kg

9. How often do I clean the boiler?

Boiler cleaning can be done regularly and generally, the frequency depends on consumption.

Regular cleaning is done once in 3 to 7 days. General cleaning is done once a year. Boiler maintenance has a considerable impact on pellet consumption and reliable operation.

The most common causes of automatic shutdown of the boiler are poor pellet quality and irregular maintenance.

10. How important is pellet quality for proper boiler operation?

It is one of the most important factors for proper boiler operation.
Parameters are set and the boiler is put into operation in accordance with conditions at the site of installation. When the parameters are aligned with your chimney and oxygen inflow, pellet is the next thing that proper operation depends on.

Quality pellet has never been too expensive! By using quality pellet you will avoid:

  • Numerous servicing costs
  • Automatic boiler shutdowns as a result of poor combustion in the burner
  • Huge deposits of ash in the flue pipes and more frequent boiler cleaning than planned
  • Greater pellet consumption

The pellet boiler works in accordance with the principle of controlled combustion. Therefore, quality pellets are indispensable for a smooth and economical operation.

 

Download the PDF document Pellet Boilers – Frequently Asked Questions (100kb).

Dealers

Aleksandrovac - Stor Gas - Gornje Rataje, 37236 Aleksandrovac, Tel: 037 763 525, 063 379 794

Aranđelovac - Zvezda d.o.o. - Kralja Petra I bb, 34300 Aranđelovac, Tel: 034 723 199

Apatin - SZR Petrović Plus - Srpskih vladara 54, 25260 Apatin, Tel: 025 773 191, 025 781 309

Bajina Bašta - Lug - Kneza Milana Obrenovića 39, 31250 Bajina Bašta, Tel: 031 862 110

Bečej - Easykit - Tančić Mihalja 44, 21220 Bečej, Tel: 021 3844 199, 069 1080 920

Belgrade - Interm - Smederevski put 21a, 11050 Beograd, Tel: 011 347 42 62, 069 859 03 01

Belgrade - Central H - General Ždanova 2a, Voždovac, 11223 Beli Potok, Tel: 011 630 13 74

Belgrade - Sam G - Vojvođanska 407f, Ledine, 11271 Surčin, Tel: 060 319 92 99

Belgrade - Gamex profi term d.o.o. - Braće Mitrovića 7a, Železnik, Tel: 011 4208 238, 063 231 681

Belgrade - Vodoterm - Zrenjaninski put 55, 11000 Beograd, Tel: 011 3319 336

Čačak - Trougao - Čačanski partizanski odred bb, 32000 Čačak, Tel: 032 375 188, 032 373 204

Ćuprija - M&2G - Stanoja Tomića 20, 35230 Ćuprija, Tel: 035 8474 240

Ivanjica - SZR Termo - Šume bb - Senjak, 32250 Ivanjica, Tel: 032 642 222

Kikinda - M.Z. Novaković - Nemanjina 30, 23300 Kikinda, Tel: 063 398 180

Kladovo - Termaš N&M - Ribarska 26, 19320 Kladovo, Tel: 069 2011 001, 2011 003

Kosjerić - Kepo - Tulimira Divca 11, 31260 Kosjerić, 031 783 927

Kragujevac - Primus Aqua d.o.o. - Kraljevačkog bataljona 113, 34000 Kragujevac, Tel: 034 302 953

Kragujevac - Primus Centar - Avalska 47, 34000 Kragujevac, Tel: 034 329 952

Kragujevac - Ekoterm 2001 - Vojvode Putnika 50, 34000 Kragujevac, Tel: 062 9655 164

Kraljevo - Grej stan doo - Beogradska 57, 36000 Kraljevo, Tel: 036 5335 999

Kruševac - Milošević d.o.o. - Železnička 46, 37000 Kruševac, Tel: 037 442 775

Leskovac - IND grejanje - Rade Žunića bb (Bojnički put), 16000 Leskovac, Tel: 016 234 360

Loznica - Hidromontaža - Karađorđeva 5, 15300 Loznica, Tel: 015 891 659, 069 8432 750

Majdanpek - Central H - Čekić bb, Debeli lug, 19250 Majdanpek, Tel: 030 570 930

Mladenovac - Cipi Mont - Kralja Petra Prvog 287, 11400 Mladenovac, Tel: 065 5395 406

Negotin - Ivaterm - Koste Todorovića bb, 19300 Negotin, Tel: 062 618 570

Niš - Central H - Highway E-75 exit, Niš South, 18000 Niš, Tel: 018 455 0860

Niš - Keeptank LLC - Obilićev venac 39A, 18000 Niš, Tel: 018 451 6666, 063 637 095

Novi Pazar - Termo dom SZTR - 37. Sandžačke divizije bb, 36300 Novi Pazar, Tel: 020 311 732, 066 677 6779

Novi Sad - AS Instalacije - Meše Selimovića 24, 21131 Petrovaradin, tel: 021 643 54 71, 063 802 66 04

Novi Sad - Central H - Koviljska 5, 21000 Novi Sad, tel: 021 2322 102

Pančevo - Termogas VM - Knićaninova 101, 26000 Pančevo, Tel: 013 353 792

Paraćin - DENI K.O.M. - Vojvode Mišića 29, 35250 Paraćin, 060 3093 544

Petrovac na Mlavi - V&S - Petra Dobrnjca 105, 12300 Petrovac na Mlavi, 012 326 983, 063 8244 052

Pirot - Ela Bakar - Nikole Pašića 70, 18300 Pirot, Tel: 010 321 803, 063 8687 839

Požarevac - A & M Centralno grejanje - 27. aprila 33, 12000 Požarevac, Tel: 012 7211 211

Požega - Čikarić - Knjaza Miloša 62, 31210 Požega, tel: 031 812 882

Prijepolje - Mušović d.o.o. - Bjelopoljski put bb, 31300 Prijepolje, Tel: 065 6548 466

Prokuplje - IND grejanje - 9. oktobar 33, 18400 Prokuplje, Tel: 027 326 661, 064 642 6651

Rabrovo - A & M Centralno grejanje - Vidovdanska 49, 12254 Rabrovo, Tel: 012 885 618

Sremska Mitrovica - Termolink - Miloša Obilića 21, 22000 Sremska Mitrovica, Tel: 022 6175 23

Subotica - Karika promet - Marije Bursać 1, 24000 Subotica, Tel: 024 527 928, 024 551 240

Svilajnac - Neša Komerc doo - Stevana Sinđelića 309, 35210 Svilajnac, Tel: 035 8814 077, 063 1027 319

Šabac - Monter - Pop Lukina 41, 15000 Šabac, Tel: 064 8286 665

Šabac - Intehnik - Kralja Milutina bb, 15000 Šabac, Tel: 015 7334 263

Šid - Fiting Šid - Gibarački put bb, 22240 Šid, Tel: 022 716 965

Trstenik - Tehnosistem M - Cara Dušana 103, 37240 Trstenik, Tel: 062 443 823, 063 8322 551

Ub - Mirić Term - Braće Marčetić 17, 14210 Ub, Tel: 014 410 500

Užice - ZC Andrić - Nikole Pašića 50, 31000 Užice, Tel: 031 510 277

Valjevo - Tehnojugel - Hajduk Veljkova 34, 14000 Valjevo, tel: 014 220 373

Varvarin - Standard - Jove Kursule 53, 37260 Varvarin, Tel: 037 788 333

Veliko Gradište - A & M Centralno grejanje - Voje Bogdanovića 31, 12220 Veliko Gradište, Tel: 012 661 464

Vrbas - STZR Akvatika - D. Bojovića 184, 21460 Vrbas, Tel: 021 703 404, 065 808 6268

Zaječar - Central H - Hajduk Veljkova bb, 19000 Zaječar, Tel: 019 429 539

Zlatibor - Aqua-Life Plus - Đurkovac bb, 31315 Zlatibor, Tel: 031 513 444

Zrenjanin - Bel - Miletićeva 68, 23000 Zrenjanin, Tel: 023 542 828

Crna Gora – Bijelo Polje - Mikromont - Kruševo bb, 84000 Bijelo Polje, Tel: +382(0)50 488 533

BiH – Tuzla - Alpha Smart Energy d.o.o. - 21. decembra 2, 75000 Tuzla, Tel: +387 35 207 044

Croatia – Zagreb - Fero Term - Donji Stupnik, Ul.Gospodarska 17, +385(0)1 6651 666

Macedonia – Skopje - Joki dooel - Ulica 36 br.2a, Naselje Ilinden, Skoplje, Tel: +389 22550 118, 22581 800

Romania – Odorheiu Secuiesc - Melinda Impex Instal S.A. - Str. Beclean 314, 535600 Odorheiu Secuiesc, Tel: +40 266 207400

Bulgaria – Razgrad - Termogroup - Peristar Business Zone, 7200 Razgrad, Tel: +359(0)89 206 2588

Belgium – Trois-Ponts - Calorconcept Ligne Anne - Mont de Fosse 32 B, 4980 Trois-Ponts, Tel: +32(0)498 820 917

Latvia – Riga - Santehnika - Bauskas iela 3, Rīga, Tel: +371 6760 0860